Shipping Policy
Please allow 2-3 weeks for manufacturing and an extra few days for delivery transit.
In Stuart, Florida, we manufacture Botsy wall drawing robots.
If you require a quicker delivery, please get in touch with us.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
Domestic Shipping Policy
We offer free standard shipping within the continental U.S and Canada. We use FedEx Ground Shipping.
If you need faster delivery, please contact us.
International Shipping Policy
We do not offer free shipping outside the United States.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, VAT, taxes, etc.).
Please contact us.
Return & Refund Policy
We do not currently provide money-back after your order ships. Before shipping, every Botsy is tested, and every shipping purchase comes with damage insurance.
We disclaim all responsibility for any goods lost or damaged in transit. If your order was damaged in transit, please register a claim with the shipping company. Before filing a claim, please take pictures, save all packing, and save the damaged parts.
Please send those images to us so we can work with you to replace the damaged parts.
Beginning in 2022, the wall-drawing robots are covered by a one-year limited warranty.